CANCELLATION & REFUND POLICY
Last updated: 12 November 2026
This Cancellation & Refund Policy applies to bookings and services provided by Venice Royal Water Taxi, operated by LEONARDO I DI VIANELLO MARCO.
This policy forms part of the Terms & Conditions applicable to the requested service.
1. CUSTOMER CANCELLATION
Customers may request cancellation of a confirmed booking by contacting Venice Royal Water Taxi by:
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WhatsApp;
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email;
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telephone.
The cancellation time will be determined according to the date and time on which the cancellation request is received by Venice Royal Water Taxi.
2. CANCELLATION MORE THAN 72 HOURS BEFORE THE SERVICE
If the customer cancels the booking more than 72 hours before the scheduled service time, the customer will receive an 80% refund of the amount already paid.
The remaining 20% will be retained as a cancellation and administrative charge.
This provision is subject to any mandatory rights provided by applicable law.
3. CANCELLATION BETWEEN 72 AND 48 HOURS BEFORE THE SERVICE
If the customer cancels the booking at least 48 hours but not more than 72 hours before the scheduled service time, 50% of the amount paid will be refunded.
The remaining 50% will be retained as a cancellation charge.
4. CANCELLATION LESS THAN 48 HOURS BEFORE THE SERVICE
If the customer cancels the booking less than 48 hours before the scheduled service time, the amount already paid is non-refundable, subject to any mandatory rights provided by applicable law.
5. NO-SHOW
If the customer does not appear at the agreed meeting point at the agreed time and cannot be reached after a reasonable waiting period, the booking may be treated as a no-show.
In the event of a no-show, the amount already paid is generally non-refundable.
Where circumstances outside the customer's reasonable control have caused the failure to arrive, Venice Royal Water Taxi may assess the situation on a case-by-case basis.
6. FLIGHT OR TRAIN DELAYS
For airport and railway station transfers, customers should provide their flight or train number whenever possible.
A flight or train delay does not automatically constitute a cancellation.
Where reasonably possible, Venice Royal Water Taxi will attempt to adapt the service to the updated arrival time.
If the customer does not travel, cancels the journey or requests cancellation because of a flight or train disruption, the cancellation terms above may apply, subject to the circumstances and any mandatory rights under applicable law.
7. CHANGES TO A BOOKING
Requests to change:
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date;
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time;
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pick-up location;
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destination;
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number of passengers;
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service duration;
should be communicated as soon as possible.
A requested change is not considered confirmed until Venice Royal Water Taxi has expressly accepted it.
Changes may be subject to availability and may result in a change to the price.
8. CANCELLATION BY VENICE ROYAL WATER TAXI
Venice Royal Water Taxi may cancel or modify a service where this is reasonably necessary because of:
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severe weather;
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unsafe water or navigation conditions;
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navigation restrictions;
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orders or restrictions imposed by competent authorities;
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technical or mechanical problems;
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safety concerns;
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circumstances beyond the reasonable control of the service provider.
If Venice Royal Water Taxi cancels a service and the service cannot reasonably be provided, the customer will be informed as soon as possible.
Where the cancellation is attributable to Venice Royal Water Taxi, any amount paid for the cancelled service that is refundable under the applicable booking conditions will be refunded, or an alternative arrangement may be offered where appropriate.
9. REFUNDS
Where a refund is due, Venice Royal Water Taxi will normally process the refund using the same payment method used for the original payment, where technically possible.
For payments made through SumUp, the processing of the refund may depend on the payment service provider's procedures.
Cash refunds may be handled separately where the original payment was made in cash.
Venice Royal Water Taxi is not responsible for delays caused by banks, payment processors or other financial institutions after the refund has been initiated.
10. DEPOSITS
Where a deposit has been requested for a booking, the deposit is considered part of the amount paid for the service.
The applicable cancellation rules in this policy will therefore apply to the deposit unless different written conditions were expressly agreed with the customer.
11. EXCEPTIONAL CIRCUMSTANCES
Where exceptional circumstances prevent the customer from travelling or prevent the service from being provided, Venice Royal Water Taxi may consider the circumstances individually.
Any discretionary refund or alternative arrangement does not create an automatic right to the same treatment for future bookings.
Mandatory rights granted to consumers under applicable law remain unaffected.
12. CONTACT FOR CANCELLATIONS
Cancellation requests should be sent to:
Email: info@veniceroyalwatertaxi.com
WhatsApp / Telephone: +39 344 055 9313
Customers are encouraged to request cancellation as soon as they know that they will no longer require the service.
13. APPLICABLE LAW
This Cancellation & Refund Policy is governed by Italian law, without prejudice to any mandatory consumer protection provisions applicable to the customer.
Nothing in this policy is intended to exclude or restrict rights that cannot legally be excluded or restricted.
14. UPDATES
Venice Royal Water Taxi may update this Cancellation & Refund Policy where its services, booking procedures or applicable legal requirements change.
The latest version will be published on the website.
Last updated: 12 November 2026
LEONARDO I DI VIANELLO MARCO Venice Royal Water Taxi
Viale Santa Maria Elisabetta 22 30126 Venezia (VE), Italy
VAT No. 04027530270 REA VE-359005
Email: info@veniceroyalwatertaxi.com PEC: taxiboat310@pec.it Telephone: +39 344 055 9313