TERMS & CONDITIONS

Last updated: 12 November 2026

These Terms & Conditions govern the provision of private water taxi and related boat services offered by Venice Royal Water Taxi, operated by LEONARDO I DI VIANELLO MARCO, in Venice and the Venetian Lagoon.

By requesting and accepting a service, the customer acknowledges and accepts these Terms & Conditions.

1. SERVICE PROVIDER

The services are provided by:

LEONARDO I DI VIANELLO MARCO

Commercial name: Venice Royal Water Taxi

VAT No.: 04027530270

Tax Code: VNLMRC67P14L736A

REA: VE-359005

Registered office:

Viale Santa Maria Elisabetta 22
30126 Venezia (VE)
Italy

Email: info@veniceroyalwatertaxi.com

PEC: taxiboat310@pec.it

Telephone: +39 344 055 9313

2. SERVICES

Venice Royal Water Taxi provides private water transport and tourism-related boat services in Venice and the Venetian Lagoon.

Services may include, depending on the customer's request:

  • airport transfers;

  • railway station transfers;

  • transfers to and from hotels;

  • transfers to and from other permitted pick-up and drop-off points;

  • private sightseeing tours;

  • Grand Canal tours;

  • Lagoon tours;

  • Islands tours;

  • private boat services requested by customers;

  • other services agreed in writing with the customer.

The exact service, route, duration and price will be confirmed with the customer before the service takes place.

3. RESERVATIONS

Reservations can currently be requested through:

  • WhatsApp;

  • email;

  • telephone.

The website does not currently provide an automated online booking system.

A reservation becomes confirmed when Venice Royal Water Taxi has confirmed the requested service and, where applicable, the customer has paid any deposit specifically requested for that booking.

The customer is responsible for providing correct and complete information necessary to organise the service.

This may include:

  • name and surname;

  • telephone number;

  • email address;

  • date and time;

  • pick-up location;

  • destination;

  • flight number;

  • train number;

  • number of passengers;

  • luggage information;

  • other information necessary for the service.

4. PASSENGER CAPACITY

The maximum passenger capacity of the boat is 9 passengers, subject to the applicable technical, safety and operational requirements.

The maximum number of passengers for a specific service may be lower depending on:

  • luggage;

  • route;

  • weather and sea conditions;

  • operational requirements;

  • applicable safety regulations;

  • the characteristics of the requested service.

The customer must inform Venice Royal Water Taxi in advance of the actual number of passengers and the approximate amount of luggage.

The boat operator may refuse boarding or modify the service where the declared passenger or luggage information is materially incorrect or where boarding would create a safety or regulatory issue.

5. PRICES

Prices are those communicated to the customer at the time of the quotation or booking confirmation.

Unless otherwise agreed, the following conditions may apply:

  • services requested before 08:00 or after 20:00 are subject to a 20% surcharge;

  • destinations requiring navigation through small canals may be subject to a €30 surcharge.

Any additional service, route modification, waiting time or other charge not included in the original quotation may be communicated to the customer before being applied, where reasonably possible.

For private tours or services charged by duration, the agreed duration begins according to the booking arrangement communicated to the customer.

6. PAYMENT METHODS

The website currently does not process online payments.

Payment may be made:

  • by card through SumUp, including payment by card on board;

  • in cash, where accepted.

Where a deposit is requested, the amount and payment terms will be communicated to the customer at the time of booking.

Any remaining balance is payable according to the payment conditions communicated with the booking.

7. PICK-UP AND MEETING POINTS

The customer must arrive at the agreed meeting point at the agreed time.

The customer is responsible for providing accurate information regarding the requested pick-up location.

In Venice, access to certain locations may depend on the availability and authorisation of suitable landing points, navigation restrictions, water conditions and applicable local regulations.

Venice Royal Water Taxi may propose an alternative nearby meeting point where the originally requested location cannot safely or lawfully be used.

8. FLIGHT AND TRAIN DELAYS

For airport and railway station transfers, customers should provide their flight or train number whenever available.

Where possible, Venice Royal Water Taxi may monitor the arrival information provided by the customer in order to coordinate the transfer.

However, delays, cancellations, changes to flight or train schedules and other circumstances outside the control of Venice Royal Water Taxi may affect the service.

The customer should contact Venice Royal Water Taxi as soon as possible if there is a significant change to the arrival time or travel arrangements.

Any waiting or additional service resulting from a delay may be subject to additional charges where communicated and applicable.

9. CUSTOMER PUNCTUALITY AND WAITING TIME

The customer is expected to be ready at the agreed meeting point at the agreed time.

If the customer is not present at the agreed time, the boat may wait for a reasonable period depending on operational circumstances.

Extended waiting times may result in an additional charge if this has been communicated to the customer or is provided for in the booking conditions.

If the customer cannot be located or contacted after a reasonable waiting period, the service may be considered a no-show.

Any applicable cancellation or no-show charges are governed by the Cancellation & Refund Policy.

10. LUGGAGE

Customers must inform Venice Royal Water Taxi in advance of unusually large, heavy or numerous items of luggage.

The acceptance and transportation of luggage are subject to the available space and applicable safety requirements.

The operator may refuse luggage that is dangerous, prohibited by law or incompatible with safe navigation.

Customers remain responsible for their personal belongings and should not leave valuables unattended on board.

11. SAFETY

The safety of passengers and crew has priority over the requested route, schedule or itinerary.

Passengers must follow the instructions of the boat operator and crew at all times.

The operator may modify the route, departure time, destination, boarding point or duration of a service where this is reasonably necessary for safety, navigation, weather, water conditions, traffic restrictions, local regulations or other operational reasons.

The boat operates in accordance with the applicable rules governing water transport and navigation in Venice and the Venetian Lagoon. Venice has specific local regulations governing non-scheduled water transport and water circulation.

12. WEATHER, WATER CONDITIONS AND OPERATIONAL RESTRICTIONS

Services may be affected by:

  • adverse weather;

  • strong wind;

  • fog;

  • high or low water conditions;

  • exceptional tides;

  • navigation restrictions;

  • temporary closures;

  • maritime or municipal orders;

  • safety concerns;

  • mechanical or technical problems;

  • other circumstances beyond the reasonable control of the service provider.

In such circumstances, Venice Royal Water Taxi may modify, postpone or cancel the service when necessary for safety or legal reasons.

Where a service cannot be provided because of circumstances attributable to the service provider, the customer will be informed and the applicable refund or alternative arrangement will be handled according to the circumstances and applicable law.

13. ROUTE AND ITINERARY

The route agreed at the time of booking may be modified where necessary because of:

  • navigation restrictions;

  • water conditions;

  • traffic;

  • temporary closures;

  • safety requirements;

  • instructions from competent authorities;

  • circumstances outside the reasonable control of Venice Royal Water Taxi.

For private tours, the itinerary may be agreed with the customer in advance but remains subject to operational and safety requirements.

14. CANCELLATION BY THE CUSTOMER

Customers may request cancellation by contacting Venice Royal Water Taxi by WhatsApp or email.

Cancellation charges and applicable refunds are governed by the separate Cancellation & Refund Policy published on this website.

Any mandatory rights granted to consumers under applicable law remain unaffected.

15. CANCELLATION OR MODIFICATION BY VENICE ROYAL WATER TAXI

Venice Royal Water Taxi reserves the right to cancel, postpone or modify a service where this is reasonably necessary because of:

  • safety considerations;

  • severe weather or water conditions;

  • navigation restrictions;

  • orders or restrictions imposed by competent authorities;

  • technical or mechanical problems;

  • unexpected operational circumstances;

  • other circumstances beyond the reasonable control of the service provider.

Where cancellation is attributable to Venice Royal Water Taxi and the service cannot reasonably be provided, the customer will be informed as soon as reasonably possible and the applicable refund or alternative arrangement will be determined in accordance with the booking conditions and applicable law.

16. REPLACEMENT BOAT

Where reasonably necessary due to operational, technical or safety reasons, Venice Royal Water Taxi may arrange for the service to be performed by another suitably authorised and qualified boat/operator, provided that the replacement service is reasonably comparable to the service booked.

The customer will be informed where such a replacement materially affects the service.

17. PERSONAL BELONGINGS

Customers are responsible for their personal belongings while boarding, travelling and disembarking.

Venice Royal Water Taxi is not responsible for loss or damage to personal belongings to the extent permitted by applicable law, particularly where the loss or damage results from the customer's own actions, failure to follow instructions or circumstances outside the reasonable control of the operator.

18. PASSENGER CONDUCT

Passengers must behave respectfully and follow the instructions of the boat operator.

The operator may refuse boarding or terminate the service where a passenger:

  • behaves aggressively or dangerously;

  • threatens the safety of other passengers or crew;

  • refuses to follow reasonable safety instructions;

  • causes serious damage to the boat;

  • is carrying prohibited or dangerous items;

  • is otherwise creating a serious safety or operational risk.

Where the service is terminated because of the customer's conduct, any refund will be assessed in accordance with applicable law and the circumstances of the case.

19. CHILDREN AND MINORS

Children and minors must be accompanied and supervised by a responsible adult.

Parents, guardians or accompanying adults are responsible for ensuring that minors follow all safety instructions while on board.

20. ACCESSIBILITY AND SPECIAL REQUIREMENTS

Customers should inform Venice Royal Water Taxi in advance of any mobility requirements, medical equipment, large items or other circumstances that may affect boarding or the safe provision of the service.

The operator will make reasonable efforts to determine whether the requested service can be provided safely and within the capabilities of the boat and applicable regulations.

21. THIRD-PARTY SERVICES

Where the customer requests or accepts additional services provided by third parties, such as private car transfers, porters, assistants or other external services, the terms applicable to those services may be communicated separately.

Venice Royal Water Taxi will provide information concerning any additional third-party cost where applicable.

22. LIABILITY

Venice Royal Water Taxi will provide the contracted service with reasonable care and in accordance with applicable laws and regulations.

Nothing in these Terms & Conditions excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

Venice Royal Water Taxi is not responsible for delays, modifications or interruptions caused by circumstances outside its reasonable control, including exceptional weather, navigation restrictions, government or authority orders, strikes, traffic, accidents involving third parties, technical emergencies or other force majeure events.

23. CUSTOMER COMPLAINTS

Customers who wish to report a problem concerning a service should contact Venice Royal Water Taxi as soon as reasonably possible, preferably during or immediately after the service, so that the matter can be investigated and, where possible, resolved promptly.

Complaints may be sent to:

info@veniceroyalwatertaxi.com

or through the contact details indicated on the website.

Nothing in this section limits any mandatory rights available to consumers under applicable law.

24. PERSONAL DATA

Personal data provided by customers is processed in accordance with the Privacy Policy published on this website.

For information regarding cookies and technical technologies used by the website, please refer to the Cookie Policy.

25. APPLICABLE LAW

These Terms & Conditions are governed by Italian law, without prejudice to any mandatory consumer protection provisions that may apply to the customer under applicable law.

For matters not expressly covered by these Terms & Conditions, the applicable Italian and European legislation shall apply.

26. DISPUTE RESOLUTION

Venice Royal Water Taxi will make reasonable efforts to resolve any complaint or dispute directly with the customer.

Where a dispute cannot be resolved amicably, the competent court shall be determined in accordance with applicable law and, where applicable, mandatory consumer jurisdiction rules.

27. CHANGES TO THESE TERMS & CONDITIONS

Venice Royal Water Taxi may update these Terms & Conditions from time to time to reflect changes to its services, applicable legislation or operational procedures.

The version published on the website at the relevant time will apply, subject to any mandatory legal provisions.

Last updated: 12 November 2026

LEONARDO I DI VIANELLO MARCO
Venice Royal Water Taxi

Viale Santa Maria Elisabetta 22
30126 Venezia (VE), Italy

VAT No. 04027530270
REA VE-359005

Email: info@veniceroyalwatertaxi.com
PEC: taxiboat310@pec.it
Telephone: +39 344 055 9313